Sandy hit New York on Oct. 29, and JGB’s work there
didn’t wind down until that Nov. 9. The company also
helped with Hurricane Katrina relief in 2005.
In a market ripe with other industrial hose distributors
large and small, JGB says it’s service level is why customers
choose it over competitors. And those services are aplenty,
including field support and assessments, private branded
products, a quality department, a radio frequency inventory system that facilities just-in-time service, a testing
and certification department, 24/7 phone support and an
interactive website that was re-launched in August 2015.
One service Starrantino says the company takes particular pride in is life cycle management for the process of
crimping critical end item hose assemblies. In addition to
following stringent procedures during the manufacturing
process, JGB adds a unique serial number to each hose assembly, which gets tied back to a work order and quality
log with its date of production. This allows JGB to provide
traceability and life cycle management, as its customers
are trained to look at hoses periodically for visible cracks,
damage, kinks and to see if hose covers are worn. These
are red flags to take hoses out of service.
A look across the production floor at JGB’s
Liverpool, NY location. (JGB photo)
A look at hosing products inside JGB’s
Liverpool, NY warehouse. (JGB photo)