Wayne Elkins, vice president of material management of
Patriot Coal, a major U.S. coal producer.
“One of the unique things about United Central is that
I can call the branch manager, the salesperson, or even
the president of the company and I can get information
from them immediately,” says Elkins, who has been a
customer of the company for more than 20 years.
“Most distributors rely on the manufacturer to provide
the technical expertise that a customer needs. United
Central has that knowledge available through their product management team and salespeople,” he says.
In addition, he says that UC went beyond expectations
in working with them on a past project. At one location,
Patriot Coal wanted UC to become the sole supplier of
products. That meant UC had to set up a system to supply
all those needed products as well as establishing an on-site vendor managed inventory presence at the facility.
“UC had it in full operation within 30 days,” Elkins says.
“We sometimes put pressure on them to react quickly in
tough situations and they always come through.”
He adds that UC is a unique company in that it offers
not only technical expertise in a number of product
areas, but also a “broad spectrum” of MRO supplies. That
technical knowledge has led to UC opening three repair
service centers that provide value added services such as
authorized product repair.
And UDG does, indeed, carry a wide inventory. Through
its subsidiaries, UDG carries more than 170,000 line items
and represents some 2,100 manufacturers.
“Most distributors rely on the
manufacturer to provide the technical
expertise that a customer needs. United
Central has that knowledge available
through their product management
team and salespeople.”
ORDER B M FOR
SAME DA HIPPING
SHIPPING SUPPL SPECIALISTS