United Distribution Group’s United
Central Industrial Supply Company
location in Chapmanville, WV
By combining technical expertise, an expanded offering of products, and an emphasis on acquiring well-managed companies, the United Distribution
Group (UDG) has grown to become a powerhouse distrib-
utor serving the oil, gas, mining, and a variety of diversi-
fied industries. But the main reason for UDG’s success is its
focus on customer service.
“Our job is serving our customers and knowing what’s
important to them,” says Darrell
Cole, president and CEO of UDG.
“We’re extremely focused on
our customers and differentiate
ourselves with the services we
provide and the way we conduct
And that focus has paid off
handsomely for the Bristol, TN-
based company and its subsidiar-
ies, as it has grown to 85 locations
throughout the U.S. and Canada.
The company, which sells everything from hose, pipe,
valves, fittings, safety, and other MRO products, has seen
its employee headcount soar to more than 900 up from
about 700 in 2012.
With financial backing from American Securities Capital, UDG has acquired a number of well-known distributors serving a variety of industries. It has also opened new
locations in order to better meet the needs of customers
that have expanded their business operations. Its GHX
Industrial subsidiary made three acquisitions in 2014, most
recently acquiring Fugitt Rubber & Supply Co., a TN-based
distributor of fluid sealing and fluid transfer products.
FR&S has two branches, a 25,000-square-foot facility in
Memphis, TN, and an 18,000-square-foot facility in Jackson, TN.
Meanwhile, its subsidiary, McCarty Equipment Company, opened three new locations and enlarged a fourth
last year, in addition to making one acquisition.
Cole says his company’s strategy is simple: “We go
where customers lead us.” And that often happens because the company has a very active and growing national
accounts business. “National accounts are very important
to us,” Cole says.
But regardless of where the customer is, the focus
throughout UDG and its subsidiaries is to be committed to
making sure that the customer gets the right products at
the right time. And customers are pleased with the results.
For example, United Central Industrial Supply, a sub-
sidiary of UDG, has a number of long-time customers like
A Group Effort
United Distribution Group proves the importance of customer service.
BY JACK KEOUGH
UDG President and CEO