0 20 40 60 80 100
Which do you consider to be the most important criteria
when evaluating suppliers?
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BY ABBIGAIL KRIEBS
Are you running the best business that you can? That is probably a question distribution executives ask themselves every day.
It is also a question that has a multitude of
answers, depending on the criteria used to
do the measuring.
For the last five years, distributors have
ranked quality as the most important factor
when evaluating suppliers; this year, the responses were no different. When given the
chance to pick up to three of the categories
featured in Figure 1, 85 percent of respondents chose quality as their top concern.
This confirms what distributors say the rest
of the year: carrying the best products is key
Last year, on-time delivery was ranked
second by 63 percent of our respondents.
The category has declined in importance
slowly over the last five years, with 76
percent of distributors indicating that this was important in 2009, and only 66 percent indi-
cating that it is in their top three today. This slight up-tick from last year could be a result
of the impact AmazonSupply is having on the market, but the figure is still not close to the
Also when evaluating suppliers, distributors ranked the service/support category as