High quality, durable,
When Safety Matters
Mobile Drum Fan
The 67th Annual Survey
of Distributor Operations
We’re excited to provide the read- ers of Industrial Distribution with the results of our 67th annual
Survey of Distributor Operations. The objec-
tives of this report, as always, have been to
understand the most critical issues affecting
distributors, and to provide data to help
drive their educated business decisions. In
this segment, we focus specifically on:
• Demographics, which establishes a profile of survey respondents based on company size, sales volume, and product line.
• Challenges, Trends & Economy, which
outlines the initiatives distributors are
undertaking to address key business and
• The Balance Sheet, which offers insights
into revenues and profitability.
• Best Practices, which sheds light on
distributor relationships with suppliers and
customers, as well as their global business
• Tech Usage & Investments, which covers
areas like e-commerce and other big-im-pact technology solutions.
• Value of the Distributor, which addresses
the reasons our survey respondents believe
customers do business with them.
• Employment, which identifies hiring and
layoff trends, recruitment, and compensation.
The results of this study are based on an
email survey sent to Industrial Distribution
subscribers. Recipients of the survey were
offered an incentive to complete the ques-
Industrial Distribution’s subscriber base
is comprised of 27,000 readers, the majority of whom identify as executive, upper
management, sales, or sales management.
Results are based on a pool of respondents
within this subscriber base.
Because Industrial Distribution transitioned to a new publisher in 2010, no
survey was conducted that year. Therefore,
results which track comparisons over the
past decade will reflect a gap between
2009 and 2011.
Comments on this year’s results? Email ID’s
executive editor, Anna Wells, at
“The ONE You Rely On”
They come in a variety of
styles and designs to meet
specific customer needs.
These include flanges and
sleeves of various types and
materials. The total product
line includes 13 sizes varying
in torque ratings up to
sleeves are available in 4