Having all inventory now on a single floor has made
moving product around easier and more efficient than
before. The company has already expanded its showroom
since moving in, and the extra space has allowed MHS to
add customer warehousing as a new service.
“If there’s a product a customer can buy a truckload
of and get better pricing, we can warehouse it here for
them and they can just pick it up as needed,” Ann says.
Having abundant floor space has allowed MHS to host
its annual Customer Appreciation Day inside the facility — something it couldn’t do downtown. Its 15th event
is coming up this July 21st. The company expects to host
as many as 150 customers, who get a free lunch and a
chance to gain face-to-face time with MHS staff and 15
Along with the increased logistics capabilities, the
Downs say the new facility has done wonders to help
MHS’ overall perception to its customers. Brad adds with a
laugh. “People still walk in and say, ‘Wow. This is a really
Individual employees at larger companies typically
have individual roles. A CFO is a CFO and a salesperson is
a salesperson. But with a headcount of only 12, many of
MHS’ employees — the Downs included — have to take
on multiple roles. Along with the title of owner and vice
president, Ann Downs is an outside sales rep. Phil handles
treasurer duties in addition to being president.
“It’s challenging at times when you’re trying to wear
a lot of different hats,” Ann Downs says. “But our team
does everyone does a great job of it and is willing to do
whatever is needed to make us successful.”
“I don’t think I’ve ever heard anybody here say, ‘That’s
not my job,’” Phil adds. “It just doesn’t happen.”
The family says if anything, the opposite happens
where an employee ends up doing someone else’s job a
little differently. But overall, everyone keeps the same
‘pitching in’ mindset.
The average tenure among MHS’ dozen employees is
15 years. Within the next decade, almost half of them will
be eligible for retirement. Brad says succession planning
has become a priority for the company to ensure that
future turnover will go smoothly.
Services & Online
Along with selling products across featured categories
of abrasives, cutting tools, hardware, paint and supplies,
power and hand tools and safety products, MHS offers
free and same-day delivery, tool repair, sling inspections
and vendor support. Beyond that, MHS has an impressive
online element. Its website offers fully-functioning e-commerce, something that isn’t so common among distributors of their stature. Its website was just an informational
page before Ashley joined and brought the company fully
online with e-commerce in March of 2012.
“It was a way to expand the business outside of Mansfield. It’s a way to get our fingers in business outside of
where our sales reps can reach here locally,” Ashley says.
At more than double the size of MHS’
downtown location, the company has plenty of
room to grow in its new facility. (ID Photo)